Identivue Limited Information

About Us Identivue Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@till-rolls.com.

Our Contact details:
Identivue Limited
12 Northbrook Buisness Park Northbrook Road Worthing West Sussex BN14 8PQ United Kingdom
Phone: 01903 218800
Fax: 01903 219296
Email: info@till-rolls.com

Please note you may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any content on www.till-rolls.com

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments. Prices quoted are in UK Pounds Sterling. If you are shopping from outside the United Kingdom place your order and your credit card company will convert the transaction to your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling Delivery shall be at the Customer's premises or, if different, the place specified in the Customer's order. Dates and times quoted by Supplier are estimates only and any delay in meeting delivery dates shall not give rise to a right to cancel the order or to claim damages.

The Customer shall note any claim for short delivery and/or damage to components on the delivery schedule at the time of delivery and shall confirm such claims in Writing to Supplier within 7 days from the date of delivery. All Goods are deemed delivered and completed if such notice is not received within such period.

Shipping prices are quoted at time of order entry.

If the Customer is not an account holder approved in Writing by Supplier all invoices are payable before delivery or on installation day as stated on written quotation/ confirmation of the order. If the Customer is an approved account customer all invoices are payable in full within 30 days of the date of invoice.

The Customer shall not be entitled to withhold payment of any amount due to Supplier in respect of any claim for damage to Goods or any alleged breach of contract by Supplier, nor shall the Customer be entitled to any right of set-off. Until the Customer has paid all sums owing to Supplier, Supplier may restrict use of software with a payment authorisation key.

Without prejudice to Supplier's other rights if the Customer fails to pay any amount on the due date; Supplier shall have the right to cancel any contract made with the Customer and/or to suspend deliveries; Supplier reserves the right to charge interest on a daily basis on overdue amounts at the rate of 4% above the HSBC Bank base rate until payment; The Customer shall indemnify Supplier and keep it indemnified in respect of all costs (including legal fees) reasonably incurred in attempting to recover such overdue amounts; The whole of the balance then outstanding to Supplier by the Customer on any account whatsoever shall become immediately due and payable.

Supplier reserves the right to require the Customer to pay Goods in advance and to recharge or refuse discount if the Customer fails to maintain credit account arrangements satisfactory to Supplier.

SCOTTISH HIGHLANDS AND ISLANDS, STRATHCLYDE, GRAMPIAN and WESTERN ISLES. Shipment of goods to the Highlands and Islands of Scotland are sent via Royal Mail rather than business courier to save you extra costs. This does mean that the Royal mail can take two or more days to deliver goods. Sorry next day options are not available for Highlands and Islands. This may also include areas of Strathclyde, Tayside, Western Isles and Grampian.

ISLE OF MAN and CHANNEL ISLANDS. Shipment of goods to the Isle of Man and Channel Islands are sent via Royal Mail rather than business courier to save you extra costs. This does mean that the Royal mail can take two or more days to deliver goods. Sorry next day options are not available for Channel Islands and Isle of Man.

NORTHERN IRELAND AND IRELAND. Shipment of goods to Ireland and Northern Ireland are sent via Royal Mail rather than business courier to save you extra costs. This does mean that the Royal mail can take two or more days to deliver goods. Sorry next day options are not available for Ireland and Northern Ireland.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 7 days. See shipping and handling section for a guide to Highlands and Islands and other remote UK destinations.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee The Customer acknowledges that Supplier is not the manufacturer of the Hardware Goods. Supplier will pass on to the Customer such unexpired warranties it receives from the manufacturer of the Goods as are capable of transfer and Supplier's liability shall be limited to such guarantee as it may receive from the manufacturer. In particular no warranty is given in respect of the documentation or Goods or services not provided by Supplier. Supplier offers a warranty on Goods assembled by Supplier from component parts and details of such warranty will be provided on request.

The Customer acknowledges that software products are by their nature susceptible to imperfections in operation and no warranty is given in respect thereof.

Supplier's obligations and liabilities in respect of the Goods shall be limited to those set out expressly herein and Supplier specifically excludes but without limitation the implied conditions of satisfactory quality and fitness for any particular use or purpose. Supplier shall have no liability whatsoever in respect of any advice and/or information which may be given to the Customer by Supplier relating to Goods, configuration or otherwise.

The Customer shall ensure that any warranty and maintenance service performed on Goods is performed by a qualified representative authorised by the manufacturer to offer warranty and maintenance on those Goods.

Reaching Us If you need to reach us, please email us on info@till-rolls.com, alternatively, you can call on 01903 218800 (International +44 01903 218800) or fax us on 01903 219296 or write to us at 12 Northbrook Buisness Park Northbrook Road Worthing West Sussex BN14 8PQ United Kingdom

Privacy Policy Identivue Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy You have the explicit right to cancel your order for up to seven days from order placement, or for seven days of receipt of the goods (whichever is the longer). If you do cancel the order, payment will be returned in the same method it was made less any shipping charges.

To return goods within the 7 days:

1) A designated return merchandise authorisation (RMA) number is required, contact Identivue on 01903 218700 to receive this number
2) The number should be affixed by the Customer to the packaging of the Goods to be returned in a prominent position
3) Goods should be posted, or if originally hand delivered, a call should be amde for them to be picked up between Monday to Friday 9am to 5pm
4) Upon receipt of the returned goods at Identivue Limited, a credit will be issued

To return goods AFTER the 7 days:.

All Goods shall be deemed accepted unless rejected by following the steps above or by giving notice in Writing to Supplier within 7 days of delivery or collection of the Goods. Any such notice shall give detailed reasons for such rejection.

Any payment, credit or refund following return of such rejected Goods to the Customer shall only be given once the same has been received by Supplier from the manufacturer, Supplier or insurer as the case may be. A 40% restock fee will be charged for goods returned for refund anytime after the above mentioned 7 days following the original delivery or collection of the Goods by the Customer.

Before returning any Goods which have been rejected in accordance with the above, the Customer shall comply with Supplier's returns procedure and in particular but without limitation shall obtain from Supplier a designated return merchandise authorisation (RMA) number and which shall be affixed by the Customer to the packaging of the Goods to be returned in a prominent position. The issue of an RMA number is solely for administrative purposes and shall not be taken as an admission of any fault and/or liability whatsoever on the part of Supplier in relation to the Goods being returned.

No Goods shall be returned without Supplier 's prior approval and Supplier reserves the right to repair Goods rather than accept their return.

If Supplier has agreed to accept the return of Goods other than for the purpose of carrying out any other repair or replacement, the Goods must be returned in their original packaging and in a clean resalable condition failing which Supplier will refuse to accept the same and the Customer shall remain liable for the price thereof.

Where Goods are returned in connection with a trade-in offer from the manufacturer Supplier will accept such Goods as agent for the Customer at the Customer's risk and expense.

Where a partial return will take an original order below any free shipping offer originally applied, the difference will be subtracted from any refund.

Remittance Terms Payment can be made by credit/debit card or by cheque posted before shipment